Your SoonerCare Coverage
Now in One App

MySoonerCare simplifies your healthcare experience, all by chatting with a Care Guide or choosing from the in-app menu:

• Sends Renewals & Applications reminders so you never miss a deadline
• Helps you understand a confusing letter or document with Documentation & Letters support
• Answers questions about your Benefits Coverage in plain language
• Shows your cost-share information so you understand your costs
• Lets you chat with a Care Guide about your medical Claims
• Shares Program Information about SoonerRide, smoking cessation, and other benefits
• Gives you access to your Digital ID Card, right on your phone
• And so much more!

Log into the MySoonerCare App and choose "Chat with a Care Guide" to start a private chat with a Care Guide. Ask about finding an In-Network SoonerCare Provider, medication coverage, referrals, or Ride Assistance.

Open the app's home screen and tap "Find a Doctor or Facility," or just tell a Care Guide what you're looking for. They'll reply in under 60 seconds and match you with In-Network SoonerCare Providers near you.

Use your digital card instead of a physical one anytime you need to provide your insurance information. Tap "My Insurance Cards" in the app menu to view it. If you're a new member, there may be a short waiting period before your card becomes active. If you're at the doctor's office and can't find your card, start a chat with a Care Guide.

Yes. From "My Insurance Cards," select the card you want to share, then tap the share icon in the upper right. You'll see a disclaimer about sharing sensitive information outside the app. Choose "Continue" to share the card as an image via text, email, or another app on your phone.

Select "Documents Center" on the home screen menu to view your benefits summaries and other important plan documents.

Yes. Chats over 90 days old and closed will be archived. If you start a new chat thread, a Care Guide can reopen previous conversations for reference.

Ride Assistance is a transportation benefit that helps you get to and from your SoonerCare appointments when you need a ride to medically necessary services covered by SoonerCare.

Call at least three business days before your appointment to request a ride. A trip authorization number must be obtained in advance of your scheduled pickup.

Tap "Ride Assistance" from the MySoonerCare home screen, or start a chat with a Care Guide, who can walk you through how to schedule your trip with SoonerRide and get your authorization number. Rides are scheduled directly with SoonerRide, not by your Care Guide.

Ride Assistance covers trips to medically necessary services covered under your SoonerCare plan. A Care Guide can confirm whether a specific appointment qualifies.

On the login screen, select "Forgot Password." Enter your name as it appears on your health insurance card and your date of birth, then follow the prompts to set up a new password.

There are two ways to update the email associated with your account:

• Send an email to support@medefy.com with what needs to be corrected.
• Go to the Profile page in the app and choose "Contact Support" to send a ticket to our IT desk.

Yes. Eligible household members 18 and older enrolled in a SoonerCare program can create their own individual account. For privacy reasons, we recommend that each member 18 or older keeps their own personal login.

Under HIPAA regulations, any covered dependent 18 or older is considered an adult, and their health information is protected unless they give explicit consent to share it with you.

We help you get the most out of your SoonerCare coverage by connecting you with in-network, low- and no-cost care options, helping you avoid unnecessary bills, and reminding you before coverage lapses so you don't lose access to the benefits you rely on.